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Getting Started
KaaliyeBot Documentation
KaaliyeBot is an enterprise-grade omnichannel customer support platform. It combines real-time messaging (WhatsApp Cloud API & Facebook Messenger), interactive in-browser voice calls, and AI-driven automation into a single modern workspace.
Multi-Channel Inbox
Manage WhatsApp Cloud API and Facebook Messenger customer chats in a single agent workspace with real-time WebSocket notifications.
In-Browser Voice Calling
Answer and terminate WhatsApp customer voice calls directly in your web browser with WebRTC two-way audio streaming.
AI RAG Knowledgebase
Upload product catalogs and policies. The AI bot uses Retrieval-Augmented Generation to answer customer questions accurately 24/7.
Multi-Tenant Architecture
Organize your business into distinct tenant accounts with dedicated credentials, agents, and call log histories.
Recommended Setup Order: Start with the to register your developer account, build your Meta App, verify your business portfolio, and connect WhatsApp and Messenger.